"What a birthday treat......"

A review of Frankie & Benny's by Piaf written on Saturday 8th of March 2014

I telephoned to book a table to celebrate my daughters birthday. The person I spoke to assured me there would be balloons placed at the table, they would provide candles for the cake i bought and a special dessert would be brought for the birthday girl. Well there were balloons and they did provide a couple of candles for the cake but when i asked about the dessert promised I was told that was not included. To top it off the waitress got my order wrong as i asked for the platter for my main and was brought a starter platter. Now why would i have had my starter of prawn cocktail then order another starter for my main. The waitress should have checked and confirmed. This meant i had to wait while my daughter and mother tucked into their meal and finished by the time my platter meal arrived. Whoever i spoke to in the day should not have mentioned the elusive complimentary dessert as this means staff are saying and doing different things and making customers expect one thing and get another. The platter and prawn cocktail starter were not brilliant either. I won't rush back.....

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