"Are they actually 'ON the phone'?"

A review of O2 by Thomas Howard written on Wednesday 26th of June 2013

It is faster to drive into the city than to wait for them to answer the telephone. Do they not WANT business?

BUT..... is this not a 'sign of the times' and what we have come to expect - and accept - as the norm?.

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Totally agree with previous review about answering the phone by Steve

It took me 3 attempts to get through to make an appointment - ringing for 4 minutes. I am trying to...
Un-responsive by Anonymous

Can't get through on the phone to remind them that they promised to ring me back... Not quite sure ...
Quick AND helpful by Phil Atkin

Called at 2pm on a Saturday. Immediately spoke to a person, who was both knowledgeable and helpful....
Very Helpful and Knowledgable staff by Rob

Try hanging on a little longer on the phone - they are in a retail environment and have other custom...
I wish the store answered their phone ! by Miranda roberts

I have tried all afternoon to get through on the phone but noone answered . not a good advert for a ...

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"Are they actually 'ON the phone'?"

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