"The customer is always wrong"

A review of EMG Motor Group by Idon'trecommendEMG written on Saturday 29th of December 2012

Had unpleasant experience with one guy at EMG Milton Road Cambridge yesterday. We bought our car there three years ago and regularly pay them hefty amounts for servicing, MOTs etc. Sometimes the service is friendly, but sometimes like yesterday when my wife and I expressed disatisfaction about a key issue the guy, must find his name, showed no understanding and seemed concerned only to show that he was right and we the customer wrong.

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