"Reply to Cambridgemum"

A review of Philip Helliar by Satisfied Customer written on Sunday 1st of July 2012

I felt I had to respond to a rather negative review by Cambridgemum. I found the place she was describing - Phillip Helliar - to be nothing like the place I know and love.

I have been a regular customer of this salon for many years and am impressed by them on many levels, most importantly the way they cut and style my hair.

I have never been treated rudely, never not been asked whether I would like some refreshment. I may have been left for 5 minutes before the stylist was ready to cut my hair, but unlike Cambridgemum I find this unremarkable. I don't know what she expected? Did she expect one of the stylists to come and chat to her while she waited? I don't think I would welcome that, and it's not something I've experienced anywhere else!

So I give this salon an "excellent" rating and I mean it. In my 50 years of struggling with difficult hair, this is the only salon that has given me a hair cut - many styles over the years - that I really like. In fact, I never think about my hair now as I know, without checking, that it'll look great!.

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