"Rude staff, especially one of the managers"

A review of Charlie Chan by Happybunny91 written on Saturday 26th of February 2011

Being a student here, I decided to come with my parents to Charlie Chan because it was 'popular' amongst the Chinese community. Upon walking in, and hearing Norah Jones jazz music, I was pretty impressed with their tastes and with the decor and was expecting a nice meal out with my parents. So I'll give 1 star for decor and ambience. We were seated downstairs where the decor wasn't as nice as upstairs though.

Service - Appalling. It took at least 10 minutes to get the waiters' attention and it wasn't even that busy. Yes they were serving other people but they could have acknowledged us. They knew we were trying to get their attention but ignored us. I've been to many chinese restaurants and I can safely say this is the *only* Chinese restaurant that didn't greet us when we came in or bid us thank you when we left like most other chinese restaurants do.

So really unfriendly staff. I don't expect they get many loyal customers returning as I suspect most of their clientele are just tourists who only go there once, not knowing what to expect. Poor souls.

Value - Rip off. Not good value for money. There are places in london with dimsum cheaper and so much tastier! There was one dish which was better than average so 1 star for that but the desserts, especially the sai mai lo, had no sai mai lo in it! Just pure milk and probably 15 pearls in it. Not worth the £4, probably cost less than £1 to make.

Manager - Rude and cold. Unsympathetic. Moody to us. I'm not happy with his attitude.

Overall service was average. Food ok. Left with a bad taste in my mouth, figuratively and literally..

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