"No reciept no refund on own brands"

A review of B & Q by Claire.donovan written on Thursday 9th of September 2010

I experienced the same issue when i tried to exchange a tub of B@Q paint, i didn't want refund just exchanged and was shocked to be told no as i didn't have a receipt.Product was in prefect condition so could of been re sold and was still within it's current colour range, it's rediculous for genuine customers as i work for customer service in the biggest retail supermarket and even we see logic and common sense when dealing with geniune customers.Policy needs to be reveiwed!!!!Shopping with a more customer friendly outlet..

NOTE: Reviews are submitted by visitors of our site. The contents of this page are in no way representative of the entity being reviewed, B & Q, and are merely third party opinions. Cambridge Online accepts no liability in respect of any material submitted by visitors and published by us and we are not responsible for its content and accuracy. For further details, see our Terms & Conditions.