"Reply to Maureen"

A review of B & Q by Sam written on Friday 18th of June 2010

You may have not been very happy with your recent visit to B & Q but you have to look on it from their point of view. They employ many people on returns and to have one rule for one customer and one for another would be far too confusing. Surely in any business there has to be rules and these rules need to be carried out with no variance. How is the returns employee supposed to know whether the return is genuine or not? You say you are in customer service, well I would have expected you to understand that you can’t have grey areas in a situation like this. I myself have been refused at Sainsbury’s and Tesco’s and, to be honest, it was my own stupid fault for not keeping the receipt. All retail outlets have now brought in stricter return policies to combat fraud. So, once again, it’s the few who spoil it for the many. I feel you are being very unfair to blame B & Q. The returns policy is prominently displayed in all stores and on all receipts for everyone to read and therefore you have only yourself to blame for not being able to receive a refund or exchange. Don’t go bad mouthing someone when it was actually your fault!.

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