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"Checkout/returns 5 yrs"

A review of B & Q by Jenny written on Tuesday 29th of December 2009

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Most customers are fine.But yes some customers return their old kitchen doors in the boxes of their new doors and ask for money back.Demand there money back with no reciept.B & Q have always been so lacks with their returns policy that the customer expects to return anything.I would not dream of going into any other store to return an item without a reciept.

Yes I have had foul language hurled at me when customers don't get there own way but on the whole I enjoy my job.

However at the moment we are so shore staffed that helping customers is difficult,you find yourself doing 3 or 4 things at once.Sometimes the store/staff look incompitant because of this.Which is a shame..

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Map showing B & Q on Newmarket Road