"Warm, fluffy thoughts"

A review of Lancaster Toyota by CW written on Sunday 12th of July 2009

As I commented in a recent blog (http://www.newcarnet.co.uk/blog/index.php), it's worth buying a Toyota just for the customer service at Cambridge Toyota.

In case anyone is interested, here is the full text of my blog:

My anger management counsellor wants me to think positive thoughts when on hold to telephone call centres. So I am compiling a list of companies who, even in 2009, treat customers well. It helps me combat the sense of apoplectic fury I feel, whenever I think about NatWest Bank.

Number one in my list of good guys is Dyson, the vacuum cleaner people. When I called the (0800) helpline about my nozzle problems, a well-spoken young man immediately answered and said things like, “Now let me see… I have the exact model in front of me, and I do see what you mean.” Turns out I’d been using the wrong end of the nozzle.

Number two is my local Toyota garage, in Coldhams Lane, Cambridge. When I turned up for my pre-booked service, they offered me a large, fluffy cappuccino, then suggested I pop to the shops and they’d call me on the mobile as soon as the car was ready. Which they did – sooner than expected. Not only was the service completed, but they’d valeted the car inside and out, re-glued a dangling Bluetooth mic (without mentioning it), gave me some good advice about the brakes… and all for £110.89. (It’s an Aygo.) And no, they don’t know I’m a motoring journalist.

If you live near Cambridge, it’s worth buying a Toyota just for the cappuccino. And for the warm thoughts you can generate, while on hold to your bank.

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