"Customer reality check"

A review of B & Q by Jimll`fix`it written on Monday 9th of June 2008

Its a hard life. All these people complaining about kitchens. I can tell you one B&Q store must sell on average of 25 kitchens a week. The problem rate must be about 1/100. On accepting a plan from a B&Q designers. Terms state, On receiving any plan it is received as checked. The service is free due to this term so people can not take every minor mistake to trial. My estimate is 72% of people with a problem is down to their error, mainly trying to fit their own kitchen when they struggle to put a 6 piece Thomas the tank jigsaw together. I had a woman flood a house last month trying to fit a shower. She had the brass to blame us as no one told her that would happen if you connect the main water feed into the shower hose outlet. If someone comes to me with an issue even if its their own fault. If their attitude is good (don’t fail the first test) then ill see them alright minimal, if any charge. minimal, The public only have knowledge in their own inner space of life. They should have respect for other peoples space i.e. work ect. The way some people speak to staff is a disgrace, on my security working days any talk like what iv seen from anyone would of been dealt with swift but in the wee world of space people are expected to roll over and take it. Well it stops now. Maybe if some of you worked a bit harder in life you would not be forced to buy a kitchen from B&Q. Just because you failed in life don’t take it out on others because you are raging you cannot afford quality. A B&Q manager can afford quality that’s why he is happy in life. I would also wish to apologise for those of you who do not understand. Thank you .

NOTE: Reviews are submitted by visitors of our site. The contents of this page are in no way representative of the entity being reviewed, B & Q, and are merely third party opinions. Cambridge Online accepts no liability in respect of any material submitted by visitors and published by us and we are not responsible for its content and accuracy. For further details, see our Terms & Conditions.