"STAFF WITH LACK OF PRODUCT KNOWLEDGE"

A review of Holland & Barrett by SKELLY written on Tuesday 24th of June 2003

Saturday 21st June, Twickenham,Middx

When requesting if Cummin Seeds were sold,I had a shelf area pointed out to me,which seemed to contain nothing of what I needed.I asked one of the staff if

she could help.The reaction was to ask me what were Cummin Seeds,what did they look like and asked me if

they were like the orange coloured beans on the shelf.Even her colleague could not help.

Result: no purchase and no future purchase either as

I will now resource my product needs

elsewhere,unless I can be convinced that

staff are given product training.You are not

alone,as I have found that 'Homebase' staff

can be just as product blind. .

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