"Bad advice"

A review of B & Q by J. A written on Wednesday 4th of July 2007

Quote "My advice to any one shopping at one of our stores is think before you but in and have a go at people who want to help you. Would you want to help someone like you???"

by Frustrated employee - Friday 20th of April 2007

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It may not be the end of the world when a customer realises there's a part missing from their delivery but why shouldn't they complain? Why shouldn't they be angry that they had a choice and chose B&Q.. then the latter fails to deliver the goods they promised? yes.. you are right in saying they should not be rude to you especially when you are trying to help them but you are forgetting that B&Q actually pay you for this "help" you are offering.. they sent you on courses to deal with such situations.. they invested in you and spent money to teach you how to put the customer first.

Tackle the problem.. don't blame the customer!!

It's your job so do it.. it's as simple as that and if you feel belittled by doing then perhaps you should seek an alternative employment.

Oh by the way.. I also work for B&Q.

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