""Spoon Feeding""

A review of Maplin Electronics by Employee X R2 written on Monday 10th of April 2006

Would you walk into a supermarket and ask for all the ingredients for a cake? Well that what some of our ignorant customers expect us “Technical Sales Assistant” to do. Should you require such service then PLEASE fill in the order form sheet with the product code number. It is similar to the way Argos stores operate. Only difference is that some of our products are not your everyday item.

The minimum technical knowledge that i know about the products that we sell is what ever is in the catalogue and the FAQ on our till screen. Any further information about the product is from background experience and knowledge.

One of the main problem is that identifying the actual customer need/problem. Some cases the actual customer does not know the full extent of the problem! I normally use another approach to help my customer by drawing out diagrams, so that the problem can be visualised rather than verbal one to one conversation.

As a employee i hate it when a customer says that i don't know what i am talking about. I mean what do you expect from someone who is getting £4.15 per/hour to answer a engineer's question? If i knew the solution then i would not be working for Maplin. Buy a catalogue and educate yourself..

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